KellyMitchell Group · 12 hours ago
Service Desk Analyst
Vernon Hills, IL
Contract
Onsite
Entry Level
$26/hr - $40/hr
2+ years expKellyMitchell Group is seeking a Service Desk Analyst to join their team in Vernon Hills, Illinois. The role involves responding to and resolving user incidents and requests while providing tier 1-2 support for Windows and MacOS environments.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system
Provide tier 1-2 support for Windows and MacOS environments
Assist with account setup, permissions, and basic O365 support
Troubleshoot hardware and software issues, escalating to higher-level teams as needed
Document incidents, troubleshooting steps, and resolutions in ServiceNow
Follow ITIL best practices for incident, request, and problem management
Support basic asset management functions, including logging and tracking equipment
Qualification
Required
2+ years of experience in a Service Desk or IT Support role
Experience using ServiceNow or a similar ITSM ticketing tool
Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts
Strong customer service and communication skills
Ability to prioritize and manage multiple requests in a high-volume environment
Preferred
Familiarity with CRM or HCM systems a plus
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
H1B Sponsorship
KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
Company data provided by crunchbase