Progressive Insurance · 4 hours ago
ServiceNow Business Systems Consultant Senior
United States
Full-time
Remote
Mid, Senior Level
$81K/yr - $108K/yr
5+ years expProgressive Insurance is dedicated to helping employees move forward and live fully in their careers. As a senior ServiceNow business systems consultant, you’ll lead business system application process improvements and system enhancements on the new ServiceNow platform, serving as a subject matter expert between various stakeholders to ensure operational efficiency and full benefit realization across the organization.
Auto InsuranceAutomotiveCommercial InsuranceHealth InsuranceInformation TechnologyInsuranceLogistics
No H1B
Responsibilities
Lead business system application process improvements and system enhancements on the ServiceNow platform
Serve as a subject matter expert (SME) between vendors, business areas, IT, Systems, and HR Process for support, system projects, and implementations
Contribute to the standard use of ServiceNow features and workflows
Ensure solutions are implemented to drive adoption, operational efficiency, and full benefit realization across the organization
Provide support for service requests, defects, and change requests
Qualification
Required
A minimum of eight years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
{OR} Bachelor's degree or higher and a minimum of five years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
Preferred
Prior experience with ServiceNow modules, administration, configurations, and automation tools (Flow designer, Workflow editor, Automation Engine, etc.), as well as a ServiceNow Certified System Administrator (CSA) certificate
Experience with HR Service Delivery solutions, including case management, service portals, lifecycle events, and performance analytics
Demonstrated capability to stay updated on the latest developments and standard methodologies in ServiceNow HRSD and related areas
Experience with Agile methodologies and DevOps processes
Information Technology Infrastructure Library (ITIL) knowledge/certification
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Onsite gym & healthcare at large locations
Company
Progressive Insurance
Progressive Insurance is a property and casualty insurance provider.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Quigg
Chief Strategy Officer
Kaitlin Marvin
Senior Manager of Data and Analysis - Data Strategy
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