Top O' Michigan Insurance Solutions - TOMIA247 · 5 days ago
Client Service Specialist - Independent Insurance Agency
Alpena, MI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrTop O' Michigan Insurance Solutions is a company that values long-term careers and invests in employee growth. They are seeking a Client Service Specialist who will provide day-to-day service and support to personal insurance clients, assisting with policy changes, payments, and claims, while ensuring high service standards are met.
Auto InsuranceFinancial ServicesHealth CareHealth InsuranceLife Insurance
Responsibilities
Answer and route all inbound client calls
Process client payments accurately and timely
Gather insurance quote information and assign appropriately
Counsel clients on basic insurance questions
Assist with glass and towing claims
Process endorsements and verify accuracy
Update client and policy information
Issue auto ID cards
Process mortgagee changes
Prepare and distribute policy documents upon request
Provide service support to Account Managers and Producers
Assist walk-in clients professionally and efficiently
Participate in team meetings and training
Build strong client relationships through proactive engagement
Complete additional projects as assigned
Qualification
Required
Strong desire to learn; coachable and resourceful
Positive, professional, and customer-focused attitude
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced environment
Self-starter who works well independently and with a team
Career-minded with long-term growth goals
Comfortable using technology and learning new systems
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
High School Diploma or equivalent required
Ability to work 40 hours per week
Preferred
Michigan Property & Casualty Insurance License preferred but not required
Prior customer service experience preferred
Willingness to obtain insurance license (we help you)
Benefits
Medical Insurance
Optional Dental & Vision Coverage
401(k) Retirement Plan with Company Match
Life and Disability Insurance
Employee Assistance Program
Profit Sharing
Annual Performance Reviews & Career Pathing
Monthly Incentives (including "Spin the Wheel")
Paid Time Off
Paid Holidays
Paid Volunteer Hours
Half-Day Fridays (Summer)
Company
Top O' Michigan Insurance Solutions - TOMIA247
Top O' Michigan Insurance Solutions is a third generation insurance agency that was founded in 1974 with the goal of helping individuals, families, and businesses throughout Michigan protect what matters most.
Founded in 1974
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase