Ostro · 16 hours ago
Part-Time Junior Consumer Support Navigator
United States
Part-time
Remote
Entry Level
$24/hr - $24/hr
1+ years expOstrohealth is transforming how life sciences connect with people in need of their innovations. They are seeking a Junior Consumer Support Navigator who will provide inbound and outbound customer support in a Life Sciences environment, focusing on ensuring that activities contribute to overall program objectives.
Health CareInformation TechnologyPharmaceuticalSoftware
Responsibilities
Assists the Nurse Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules
Perform outgoing webchats in professional manner following client guidelines and business rules
Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents
Identify and escalate priority issues to assigned manager and/or Nurse Navigator
Display exemplary phone /chat etiquette utilizing approved FAQ documents
Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
Completes all necessary compliance training in specified timeframe
Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training
Documents all call/webchat information in Ostro’s database system
Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines
Qualification
Required
Active LPN licensure required
Must be available to work most evenings until 8:00pm EST. Our full hours of service are Monday - Friday 8:00am - 8:00pm EST
Excellent verbal and written communication skills
Excellent listening skills
Strong organizational skills
Ability to multitask, take direction, and maintain prioritization
Excellent follow-up skills
Must have strong computer skills
Must be able to type 35 wpm
Preferred
1+ year experience in call center within life sciences, healthcare or patient support program preferred
Google Drive Platform experience a plus
Spanish fluency a plus
Interest in full-time opportunities in the future is a plus
Benefits
Impacting the future of healthcare - your innovations could very likely become the new norm for millions of people.
Working alongside the founders of the company. If you have any entrepreneurial desire to start your own company in the future, you will see first-hand what it takes.
100% fully remote but with frequent opportunities to collaborate in-person.
Open communication - we believe in being transparent and radically honest with no retaliation.
Company
Ostro
Ostro is a health platform that personalized engagement solutions for life sciences.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$45MKey Investors
Havas
2025-04-23Corporate Round
2022-04-15Series B· $45M
2019-12-19Series A
Leadership Team
Chase Feiger
Co-Founder & CEO
Ahmed Elsayyad
President & Co-Founder
Recent News
2025-12-02
2025-11-23
Mobihealthnews
2025-11-19
Company data provided by crunchbase