VCA Animal Hospitals · 15 hours ago
Client Service Representative
Santa Rosa, CA
Full-time
Onsite
Entry Level
$19/hr - $22/hr
1+ years expVCA Animal Hospitals is a multi-doctor practice proudly serving Santa Rosa, CA. They are seeking a Client Service Representative to provide exceptional client service, assist with scheduling appointments, and manage medical records.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Creating and presenting treatment plans based on the doctor's recommendations
Answering questions regarding services and cost
Managing medical records, charts, reports and correspondence
Qualification
Required
At least one year of proven past experience helping clients in an animal hospital setting
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others' reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Benefits
Medical, dental, vision and paid vacation/sick days
401(k)
Generous employee pet discounts
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Pet care discounts (40-100%)
Free mental wellness subscriptions (Head Space and Lyra Health)
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
Plus more!
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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