ServingSchools · 3 weeks ago
Administrative Specialist CL3 - Enrollment Management (2079) - SEARCH EXTENDED
Augusta, ME
Full-time
Onsite
Mid Level
$21.09/hr - $21.09/hr
3+ years expServingSchools is seeking an Administrative Specialist for the University of Maine at Augusta in the Division of Enrollment Management. This role involves assisting students with inquiries related to registration, financial aid, and general university information, while also providing administrative support to the Vice President and Director of Enrollment Partnerships.
Education
No H1B
Responsibilities
Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response
Developing and maintaining complex databases
Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed
Planning and coordinating simple projects and events
Interpreting policies and procedures in order to provide support and direction to internal and external parties
Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff
Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues
Supporting student needs by responding to questions
Representing the department to internal and external parties (e.g., at meetings, conferences, etc.)
Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues
Evaluating the impact of events, programs, and activities
Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships
Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management
Qualification
Required
High school diploma or GED; AND three years of academic or administrative support experience
Computer literacy, including proficiency with Microsoft applications and data entry and retrieval
Excellent organizational skills and attention to detail
Excellent oral and written communication skills, including strong telephone and interpersonal communication skills
Ability to work as part of a team and independently
Ability to problem-solve in a fast-paced environment
Must enjoy working with the public both by telephone, electronically, and in person
Preferred
60 credits or more of higher education or equivalent work experience and training
Experience working in higher education, preferably in student enrollment functions
Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions
Familiarity with contact relationship management (CRM) databases
Familiarity with the University of Maine at Augusta or the University of Maine System
Knowledge of document imaging and management
Benefits
Tuition benefits (employee and dependent)
Comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long-term disability
Retirement plan options
Company
ServingSchools
ServingSchools is an online marketplace providing schools, agencies and job seekers a fast and easy way to find each other.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase