OnTrac · 18 hours ago
Customer Success Account Manager - Remote
United States
Full-time
Remote
Entry, Mid Level
$79K/yr - $79K/yr
1+ years expOnTrac is a leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses. The Customer Success Account Manager will support new customer onboarding and ensure exceptional service, partnering closely with the sales team to assist customers in meeting their package commitment goals.
DeliveryPackaging Services
Responsibilities
Support daily customer operations: Assist customers with day‑to‑day needs and maintain clear, responsive communication
Guide customers through onboarding: Ensure new customers meet volume commitments and receive a smooth onboarding experience
Assist territory leadership: Provide reporting, administrative, and account‑related support to the Director of Customer Success Accounts
Manage ongoing account activities: Track deliverables, support contractual requirements, and maintain alignment with customer expectations
Represent the team externally: Participate in trade shows, conferences, and customer meetings as needed
Contribute to best practices: Collaborate with peers and internal teams to apply and enhance customer success and business development processes
Deliver business reviews: Prepare, present, and follow through on customer business reviews and updates
Qualification
Required
Bachelor's Degree or equivalent experience
1–3 years of experience in a related field
Benefits
Medical, Dental, and Vision insurance; HSA and FSA options
Life and Disability coverage (basic and voluntary)
Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
Competitive benefits and 401(k) with company match
Referral Bonus Program - Up to $500 per referral!
Paid Time Off including Holiday pay
Employee Assistance Program & a Safe and clean work environment
Company
OnTrac
OnTrac is the solution of choice for last-mile e-commerce deliveries that helps retailers and shippers build a competitive advantage through faster delivery times, lower costs, coast-to-coast coverage, and reliable on-time performance.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-13Acquired
Leadership Team
Mike Duffy
Chief Executive Officer
Rob Humphrey
Chairman & Chief Executive Officer
Recent News
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