SSC Services For Education · 1 day ago
TECHNOLOGY ANALYST - REMOTE
United States
Full-time
Remote
Mid Level
$70K/yr - $95K/yr
3+ years expSSC Services for Education is known for its expertise and commitment in providing facility services. The Technology Analyst role involves supporting complex integrated workplace management systems, focusing on data management, operational optimization, and client training.
Education
Responsibilities
Provide prompt and positive client and operator experience
Gather, manage, enhance, and load applicable data (such as GIS, REVIT, and CAD) from client sources to support relevant master data needs to support platforms being implemented
Communicate proactively with users and SSC Technology team
Identify optimization opportunities related to technology deployment
Provide clients and operators with data insights to utilize in driving informed business decisions
Act as liaison between client and SSC Technology and Operations teams to ensure support and escalations are handled in an effective and timely manner
Execute client configurations and testing prior to release
Train onsite operations teams and technicians, delivery to a group audience in person and virtual formats
Assess and troubleshoot various technical issues that arise with IWMS (Integrated Workplace Management System) and other tools
Escalate platform related issues, own responsibility to see issues to resolution
Manage delivery expectations with clear and consistent communication around timing and delivery
Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
Manage digital technology inventory
Qualification
Required
3+ years of technology support experience
Experience working with above listed systems or other CMMS systems
Energetic self-starter able to work independently in a fast-paced environment
High sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, collaboration, planning, problem solving, and analytical skills
Experience with data creation, management and processing in CAD, GIS, Revit
Excellent interpersonal skills and effective communication skills
This is a remote role with up to 50% of travel
Preferred
Bachelor's Degree preferred or equivalent work experience
Experience in the Facilities Management industry a plus
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
SSC Services For Education
SSC Services For Education is the premier provider of custom facility services in educational spaces.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-06-01Acquired
Leadership Team
Seth Ferriell
Executive Chairman
Company data provided by crunchbase