Brigade Health · 3 weeks ago
Director of Network Engagement & Customer Success
United States
Full-time
Remote
Director/Executive
$120K/yr - $145K/yr
6+ years expBrigade Health is seeking a strategic, hands-on leader for the role of Director of Network Engagement & Customer Success. This position is responsible for leading strategic partnerships, ensuring successful onboarding and integration of partners into the dementia care model, and driving customer success through business and clinical outcomes.
Hospital & Health Care
Responsibilities
Network Partner Onboarding & Integration: Together with the SVP, own the operational onboarding and integration of new partners, including those added through M&A and Medicare Advantage. Ensure partner workflows align with our dementia care operations and meet internal standards for performance and compliance. Following successful onboarding and integration, drive growth expansion within the partnership to new markets and/or service lines
Partner Relationship Management / Customer Success: Serve as the primary relationship manager for top priority network partners. Monitor partner performance and provide proactive support to ensure success within the dementia clinical program
Field Operations: Operationalize clinical programs and value-based care constructs to drive best-in-class clinical outcomes. Develop deep operational expertise to support coaching and training of operational teammates and innovate to drive more efficient and effective processes
Reporting, Billing, and Compliance Support: Support reporting, billing, and compliance tracking in addition to partner-level invoicing and operational reporting. Collaborate with Clinical Operations, BD, Growth and Finance teams to ensure timely, accurate documentation and partner performance insights
Data & Analytics Collaboration: Support the development of dashboards and reporting tools that inform BD strategy, partner performance, and internal decision-making. Assist in preparing presentations and materials for leadership and external partners and facilitate internal performance management sessions
Cross-Functional Partnership: Work closely with and influence internal clinical operations, care navigation, finance, and business development teams to align with partner insights to facilitate future growth and shape workflows, delivery, and innovation
Qualification
Required
6–10+ years of experience in healthcare operations, partner engagement, or business development roles
Willingness to travel up to 20% for executive and partner meetings
Demonstrated success leading partner onboarding, implementation, or network integration
Excellent project management and communication skills
Comfortable working cross-functionally with clinical, operational, and executive stakeholders
Strong analytical instincts; ability to translate data into strategy and action
Entrepreneurial mindset with the ability to operate independently and drive results
Preferred
Experience in value-based care, post-acute care, or healthcare services strongly preferred
Prior experience in a startup, high-growth, or matrixed environment a plus
Benefits
Health, dental, and vision insurance
Generous PTO and flexible work environment
Mission-driven culture and the opportunity to improve the lives of people with dementia and their caregivers
Company
Brigade Health
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase