A-Line Staffing Solutions · 2 days ago
(165790) Call Center Representative
Riverside, RI, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expA-Line Staffing Solutions is seeking a Call Center Representative who will be a key contributor within the Contact Center team. This role is responsible for delivering positive customer experiences by resolving complex inquiries and providing expert guidance across a full suite of products and services.
Human ResourcesInformation Technology
Responsibilities
Deliver efficient, accurate, and professional customer support while working independently and collaboratively
Serve as an escalation point for complex customer issues, providing resolution via phone and online chat
Provide in-depth support for products, services, digital tools, and technical solutions
Apply advanced communication skills to de-escalate challenging situations and resolve issues effectively
Maintain ownership of customer concerns through resolution, escalating appropriately when necessary
Accurately complete all required documentation and customer follow-up actions
Identify trends and perform root cause analysis to support continuous improvement initiatives
Communicate customer insights and feedback to management, acting as the 'voice of the customer'
Identify and communicate cross-sell opportunities that enhance customer satisfaction and strengthen relationships
Serve as a knowledge resource and escalation support for colleagues across the Contact Center
Participate in ongoing and advanced training to expand expertise and support professional development
Qualification
Required
Minimum 2 years of call center or contact center experience
High School Diploma or GED required
Advanced customer service experience with a strong understanding of contact center operations
Strong knowledge of end-to-end processes and customer support workflows
Excellent verbal and written communication skills
Proven ability to analyze complex issues and exercise sound judgment
Ability to work independently in a fast-paced, fully onsite environment
Strong attention to detail and commitment to follow-through
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase