Martin's Point Health Care · 18 hours ago
Systems Specialist (Help Desk) - Hybrid
Portland, ME
Full-time
Hybrid
Entry Level
1+ years expMartin's Point Health Care is an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. The Systems Specialist will be the frontline point of contact for end-users, providing technical support and assistance for IT issues, ensuring timely and effective support while delivering high levels of customer service.
FitnessHealth CareInsuranceMedicalNon Profit
No H1B
Responsibilities
Provides technical support and assistance to end users, including diagnosing and resolving hardware and software issues, setting up user accounts, and providing training and guidance on IT systems and applications
Participates in the installation, configuration, monitoring and technical support of all physical endpoints. This includes laptops, desktops, thin clients, printers, and mobile devices
Participates in the deployment and license management of all supported software
Provides Level One support to troubleshoot and resolve incidents
Accurately perform new user account creation, management, and deletion within Active Directory, according to documented IT processes and procedures
Manages print queues and drivers according to documented processes and procedures
Provides excellent customer support to all technology users
Ensures workstation adherence to all security requirements per the Acceptable Use and Information Security Policies
Participates in the rotating “on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends
Adheres to all established hardware configuration standards
Documents and maintains technical documentation, including system configurations, troubleshooting procedures, and user guides, to ensure accurate and up-to-date information for IT systems and operations
Qualification
Required
Associates degree in Computer Science, Information Systems or equivalent combination of education and experience
1+ years of experience in a technical support role, preferably in a helpdesk or service desk environment
Experience with troubleshooting and resolving IT issues related to hardware, software, networking, and other IT systems
Demonstrates an understanding of and alignment with Martin's Point Values
Strong communication and problem-solving skills
Excellent customer service skills
Time management: The ability to use your time productively and efficiently
Collegiality: Being helpful, respectful, approachable and team oriented, for building strong working relationships and a positive work environment
Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement
Working knowledge with laptops, desktops, and thin clients
Working knowledge with mobile devices, including iOS and Android
Working knowledge with desktop and server operating systems
Working knowledge with Microsoft Active Directory
Working knowledge of permissions and group policies
Working knowledge of the Microsoft Office Suite
Working knowledge with virtual desktop environments
Working knowledge with audio visual systems, including displays and basic sound system connections
Working knowledge of networking, including Wi-Fi and LAN connections
Working knowledge of desktop patching processes
Working knowledge of database systems
Working knowledge of published applications
Working knowledge of remote access systems, including VPN
May require travel to sites throughout Maine, New Hampshire, Vermont, and New York State
Preferred
MCP, ITIL, A+ Certifications are desirable but not required
Company
Martin's Point Health Care
Martin’s Point has nine health care centers in Maine and New Hampshire offering primary and specialty care to those with most major health.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael LeBlond
VP, CHIEF TECHNOLOGY OFFICER
Amanda Jackson
Chief Financial Officer
Recent News
NH Business Review
2025-10-09
2025-10-02
2025-10-02
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