Rose Pest Solutions · 4 hours ago
Service Desk Technician
Madison Heights, MI
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrRose Pest Solutions is a long-established family-owned business seeking a Service Desk Technician to provide technical assistance to clients and coworkers. The role involves managing trouble tickets, maintaining computer systems, and developing solutions for technical issues.
Consumer Services
Responsibilities
Provide support for computer software and hardware issues, including Mac and Windows operating systems
Manage trouble tickets, receiving, documenting, and updating issues reported by users via email, telephone, or in-person
Keep users informed about the progress of their tickets and when they are resolved
Regular maintenance of computer networks, hardware, software, and other equipment
Develop and implement solutions for computer-related issues, both on your own and as part of a team
Test new hardware and software and oversee the installation of computers and mobile devices
Qualification
Required
Be at least 18 years of age
Have a high school diploma or equivalent
Be a U.S. citizen or possess documentation required to work in the United States
Are able to work before 8am and after 5pm, and/or on weekends
Has valid motor vehicle operator's license and a good driving record
Is able to read, speak, write and comprehend English
Computer & Office Skills
Proficient in MS Windows and basic office software programs
Proven ability to quickly learn and use new software program
Proficient in data entry and typing
Able to use basic office equipment copier, fax machine, etc
Ability to organize, plan and prioritize time and work
Excellent oral and written communication skills
Able to adapt to changing work demands and requirements
Understands value of promoting cooperation, building teamwork and resolving conflict
Candidates must have the ability to sit, stand and crouch
Lift and carry up to 15 lbs
Benefits
Medical, Dental, Vision, Rx Insurance
Competitive Wages
Profit Sharing
401(K) Savings Plan + Company Match
Flexible Spending Account (Section 125)
Paid Holidays, Vacation and Sick Days
Disability, Family & Military Leave
Life Insurance
Continuous training and career development
Identity Theft Protection Program
Company
Rose Pest Solutions
Rose Pest Solutions has been providing premier family and pet friendly solutions to homeowners and business owners' pest control needs for over 165 years.
Founded in 1860
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase