Braden Business Systems · 2 weeks ago
Senior Service Desk Analyst
Fishers, IN
Full-time
Onsite
Mid, Senior Level
2+ years expBraden Business Systems is looking for a Senior Service Desk Analyst to play a key leadership role on their Service Desk team. The role involves mentoring, solving complex technical problems, and delivering excellent client experiences while managing daily operations and providing technical support.
ComputerCRMInformation Technology
Responsibilities
Act as a senior technical resource for the Service Desk team, providing guidance, support, and escalation assistance
Bring 2 to 4 years of experience in a lead or senior help desk role, with a strong understanding of Service Desk operations
Work within a Managed Services environment and understand the pace, priorities, and client expectations that come with it
Manage and work on tickets efficiently using a ticketing system, ensuring clear communication and proper documentation
Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP
Administer and support Microsoft Windows operating systems across desktop and server environments
Assist with Microsoft 365 services, including Outlook, Teams, and related applications
Troubleshoot basic networking issues involving DNS, switches, firewalls, VPNs, and wireless networks
Contribute to the continuous improvement of processes, documentation, and team standards
Communicate clearly with clients and internal team members, both verbally and in writing
Participate in an on-call rotation as part of a shared team responsibility
Qualification
Required
Act as a senior technical resource for the Service Desk team, providing guidance, support, and escalation assistance
Bring 2 to 4 years of experience in a lead or senior help desk role, with a strong understanding of Service Desk operations
Work within a Managed Services environment and understand the pace, priorities, and client expectations that come with it
Manage and work on tickets efficiently using a ticketing system, ensuring clear communication and proper documentation
Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP
Administer and support Microsoft Windows operating systems across desktop and server environments
Assist with Microsoft 365 services, including Outlook, Teams, and related applications
Troubleshoot basic networking issues involving DNS, switches, firewalls, VPNs, and wireless networks
Contribute to the continuous improvement of processes, documentation, and team standards
Communicate clearly with clients and internal team members, both verbally and in writing
Participate in an on-call rotation as part of a shared team responsibility
Proven experience as a Senior Service Desk Analyst or similar role
Strong troubleshooting and problem-solving skills across hardware, software, and network issues
Experience with ticketing systems and service workflows
A service-focused mindset with a consistent record of strong client interactions
A collaborative approach and a desire to support team success
Preferred
Prior experience working for a Managed Service Provider is strongly preferred
Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Company
Braden Business Systems
Braden Business Systems is a business supplies and equipment company offering document management and production print solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cody Guernsey
vCIO
Erik Braden
Managing Partner
Recent News
EIN Presswire
2025-10-17
Company data provided by crunchbase