MedSrv · 1 day ago
Customer Service Representative, SBO (On-site)
Chattanooga, TN
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrMedSrv is a company focused on effective Revenue Cycle Management in the healthcare industry. They are seeking Customer Service Representatives to join their Call Center team, providing exceptional service to patients and helping them navigate their healthcare financial journey.
AccountingBillingFinancial ServicesHealth Care
Responsibilities
Interacts with customers via telephone, email, online chat, to provide support and information on products or services
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Performs other related duties as assigned
Qualification
Required
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
High school diploma or equivalent
Preferred
Customer service experience preferred
Benefits
Competitive benefits
Paid time off
401k with match
Company
MedSrv
MedSrv is a financial services company providing flexible billing and accounts receivable follow-up strategies for the healthcare sector.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dusty Vigil
Chief Executive Officer
Company data provided by crunchbase