Digital Realty · 4 hours ago
IT & Data Services Manager
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expDigital Realty is a company that delivers a full spectrum of data center, colocation, and interconnection solutions. They are seeking an experienced IT & Data Services Manager to lead their IT Service Management strategy and oversee the integrity of configuration data across systems.
3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media
Responsibilities
Assist in the development, governance, and continuous improvement of ITSM processes (Incident, Change, Problem, Request, and Configuration Management)
Lead the design, implementation, and governance of the enterprise CMDB strategy using ServiceNow
Own the configuration management process and enforce data quality, completeness, and compliance standards
Manage and maintain the ServiceNow CMDB, ensuring proper classification, relationships, and lifecycle states of CIs
Oversee the ServiceNow Discovery and Service Mapping tools to automate the population of CIs across our hybrid infrastructure (on-prem, cloud, colocation)
Work with stakeholders across IT, data center operations, and security to ensure alignment and usability of CMDB data
Develop and maintain CMDB health dashboards, metrics, and reports
Support audit and compliance activities by ensuring traceability of infrastructure assets and configuration data
Partner with Change Management and Incident Management to ensure accurate CI relationships and impact analysis
Provide mentorship and training to other ServiceNow platform users and CMDB contributors
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related technical field
5+ years of experience in ITSM, managing enterprise CMDBs, with at least 3 years on ServiceNow CMDB
Hands-on experience with ServiceNow Discovery, including MID Server configuration and credential management
Strong understanding of IT infrastructure, including networking, virtualization, cloud services, storage, and data center hardware
Experience with Service Mapping, Business Services modeling, and dependency mapping in ServiceNow
Proficient in CMDB data modeling, CI class structures, and relationship definitions
Knowledge of ITIL practices, especially Configuration Management, Change Management, and Incident Management
Experience maintaining data accuracy through reconciliation, identification rules, and integration with external sources (e.g., SCCM, vCenter, AWS)
Preferred
Familiarity with compliance frameworks relevant to data centers (e.g., SOC 2, ISO 27001) is a plus
Benefits
Highly competitive compensation package
Excellent benefits
Company
Digital Realty
Digital Realty is a data center platform, delivering customized data analysis solutions to businesses.
1001-5000 employees
H1B Sponsorship
Digital Realty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$13.92B2025-11-12Post Ipo Debt· $1.62B
2025-06-17Post Ipo Debt· $983.24M
2025-01-07Post Ipo Debt· $882.98M
Leadership Team
Matt Mercier
Chief Financial Officer
J
Jordan Sadler
Senior Vice President, Public and Private Investor Relations
Recent News
2026-01-20
2026-01-20
Company data provided by crunchbase