Lumen Technologies · 5 hours ago
Specialized Sales II - Cloudify Voice
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $220K/yr
7+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Specialized Sales II for Voice, UCC, and CCS services to support the full customer lifecycle through business development, sales, and customer engagement. The role involves high-volume outreach to customers and consultative selling to help them transition to Lumen's voice solutions.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Business Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments
Migration: Lead transition of an organization's existing voice communication systems to a new platform. Migrations include but are not limited to integration challenges, data security and compliance issues, network readiness and quality of service (QoS), adoption and training, business continuity and risk management, cost management, multisite site management and global operations. Successful voice migrations will employ strategies including thorough planning and assessment, phased migration approach, pilot programs and user training along with continuous clear communication with stakeholders
Accretive Sales: Contribute to revenue growth through incremental new revenue
Upsell: Drive clients to purchase more, move to a more expensive product or service, or add features or upgrades to original purchases with the goal of increasing the overall value. Work upselling will focus on value taking a customer-centric approach, maintaining effective Lumen and customer communication, building rapport and trust with customers, key in on the right timing, respecting customer decisions and providing clients training and support
Cross-Selling: Offer existing customers a related or complementary product in addition to what they have or were originally interested in or selling related or complementary items. Recommend additional products or services outside of the current portfolio of contracted products
Retention: Keep customers engaged and continue using contracted products or services
Lifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business
Quote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability
Be the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes
Accountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory
From discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn
Be the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products
Meet or exceed assigned sales activity objectives and quotas
Build and maintain strategic account plans
Collaborate with various teams to serve customers through a strategic and consultative sales approach
Utilize prospecting tools to find key customer contacts and understand their environment
Demonstrate a balance of strategic and tactical thought leadership
Serve as a thought leader and business partner to local market sales leadership
Provide sales management input about trends and changes within the customer's organization
Qualification
Required
7 years of business-to-business sales experience in the technology sector
5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products
Demonstrable aptitude to sell specialized solutions to small and medium businesses
Proven sales record of meeting and exceeding sales quotas
Success in maintaining existing customer base and cultivating new business
Ability to explore and make recommendations based on customer needs
Consultative or solutions selling training with demonstrated success
Excellent customer service orientation
Industry knowledge related to trends, emerging technologies, and competitors
Strong initiative and creativity applied through technology
Vibrant and energetic attitude, self-driven, and willingness to take the initiative
Self-driven in pursuit of knowledge and product nuances
Excellent verbal and written communication skills
Persuasive communication skills and presence in communicating with executives
High level of adaptability to changing market and work environments
Proficiency with Microsoft Office applications and practical experience with Microsoft Excel
At least one technical sales certification in relevant technologies
Business acumen including knowledge of company financial measurements
Ability to travel an average of 10%
Experience selling software as a service in the collaboration technology space
Understanding of voice networking
Preferred
Multiple technical sales certifications
Proficiency with Microsoft PowerBI
Experience with Salesforcee
Demonstrated experience selling various cloud and IT services to small and medium-sized businesses
Benefits
Health
Life
Voluntary Lifestyle benefits
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
2026-01-18
The Motley Fool
2026-01-09
2026-01-06
Company data provided by crunchbase