BAE Systems, Inc. · 3 days ago
Field Service Tech III (Desktop Support)
Aberdeen, SD
Full-time
Onsite
Mid Level
$46K/yr - $74K/yrBAE Systems, Inc. is an international defense, aerospace, and security company. They are seeking a Field Service Tech III to provide on-site technical support for desktop systems, including hardware and software installations, troubleshooting, and customer service to enhance user experience.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the enduser community
Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support
Provide basic desk VoIP telephone support
Provide mobile device support to include iPhone/ iPad/ Droid
Resolve printer issues namely toner replacement, paper jams and printer maintenance
Update asset inventory via ticketing system database
Working knowledge and experience with Active directory
Utilize Remote application software to provide service to both on-site and off-site users
May provide minor training to customer support personnel
Patching support for lab standalone systems
Qualification
Required
Proficient in MS Office products including M365
Proficient with a variety of MS Operating Systems: Win11, Win10
Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
Basic understanding of networks
Experience with Microsoft Active Directory
Knowledge in Asset Management
Excellent customer service skills
Excellent communication skills - oral and written
Ability to work well with others in a team environment
Adheres to standards as defined in Standard Operating Procedures
Preferred
Knowledge of Service Now
Associate's degree preferred
Benefits
Health, dental, and vision insurance
Health savings accounts
A 401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
A legal plan
Discounts on things like home, auto, and pet insurance
Paid time off
Paid holidays
Paid parental
Military
Bereavement
Any applicable federal and state sick leave
Company recognition program to receive monetary or non-monetary recognition awards
Company
BAE Systems, Inc.
Improving the future and protecting lives is an ambitious mission, but it’s what we do. BAE Systems, Inc. is the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Arseneault
President & Chief Executive Officer, BAE Systems, Inc.
Don Widener, PhD
Chief Technology Officer, Intelligence Solutions
Recent News
2024-05-12
2024-05-12
2024-05-08
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