Blitt & Gaines Law Offices · 1 month ago
Client Services Support Representative
Urbandale, IA
Full-time
Onsite
New Grad, Entry LevelBlitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience. The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action while ensuring accuracy, compliance, and timely completion of tasks.
Law EnforcementLegalProfessional Services
Responsibilities
Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately
Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters
Process settlement approvals, documentation updates, and follow-up actions within required timelines
Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly
Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance
Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently
Navigate multiple software systems, screens, and workflow tools efficiently
Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment
Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions
Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications
Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve
Ensure all work is completed reliably, consistently, and within expected timeline
Qualification
Required
High school diploma or equivalent required; some college preferred
Strong proficiency with computers, and Microsoft Office tools with intermediate knowledge of Microsoft Excel required
Candidates must be efficient in using Excel functions such as filters, conditional formatting, and pivot tables to review, organize, and analyze data
Ability to effectively use other Microsoft Office applications, including Outlook and Word, for daily communication and documentation
Strong typing and data-entry skills, with the ability to maintain accuracy and efficiency in a high-volume environment
Strong reliability and consistent attendance are essential
Comfort working in a fast-paced, high-volume environment with frequent updates and process changes
Ability to learn new systems, tools, and workflows quickly and apply them with confidence
Ability to follow instructions and documented procedures precisely
Effective written and verbal communication skills
Strong organizational and time-management skills
Ability to work effectively as part of a team
Preferred
Some college preferred
Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred
Benefits
Competitive base pay
Paid Time Off (PTO) and Paid Holidays
Comprehensive health, dental, vision, and life insurance
Short-Term Disability
401(k) retirement plan
Profit sharing
Professional growth and advancement opportunities
Company
Blitt & Gaines Law Offices
Blitt and Gaines, P.C.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase