American Medical Response · 1 day ago
VP of Operations
Tallahassee, FL
Full-time
Hybrid
Director/Executive
$205K/yr - $220K/yr
12+ years expAmerican Medical Response is dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. The Vice President of Operations oversees the strategic direction and operation management of the South Region, ensuring customer satisfaction and driving growth.
Health CareTransportation
Responsibilities
The Vice President of Operations formulates and balances short- and long-term goals for the operating business units and develops distinctive strategies to achieve a competitive advantage, which align to support the organization's strategic priorities
Directs the region’s development of finance, acquisition, business development, fleet, communications center, human resource, clinical, customer relations, operational goals, objectives, policies and procedures
Demonstrates sound, entrepreneurial risk-taking by championing new ideas , embracing innovation and initiatives that address market potential, level of care needs, and customer expectations
Participates in the formulation of proposed EBITA performance expectations within the region and monitors corporate-approved EBITA performance to achieve and exceed expectations
Develop operating and capital budgets and re-allocate resources on an ongoing basis to optimize the use of available resources
Management of the business unit's subordinate managers, and subject matter experts who in turn oversee the respective employee and customer base
Develops talent and skills of subordinate managers, leaders, and employees by offering training opportunities to increase business unit strength and ensure proper succession planning
Develops, implements, and monitors methods for ensuring customer satisfaction including contract compliance and negotiates and resolves issues associated with contracts
Make decisions that reflect an understanding of the various stakeholder perspectives and take the initiative to make mid-course corrections by adjusting plans and drawing on all internal and external resources available to meet profitability goals
Anticipates changes in the level of care and the current business environment, and allocate resources (e.g., equipment, training, and people) to meet operational needs and ensure timely and effective service delivery
Maintain current knowledge of regulatory issues relevant to the Emergency Medical Services (EMS) and Air Ambulance Industry standards
Networks to build, maintain, and nurture relationships with the appropriate political and community leaders and participants
Lead by example reinforcing the organization's vision and principles, and core behaviors, providing direction, clarity of expectations, conflict resolution, and coaching to employees
Responds to critical issues personally to ensure appropriate media relations
Fosters a collaborative environment and One Team approach with GMR departmental SME’s to promote growth and problem solving
Facilitates problem-solving within legal boundaries to reduce the risk of litigation and fosters a one-team collaborative approach with GMR departmental SME’s to promote growth and problem solving
Qualification
Required
Bachelor's degree in business, healthcare, or appropriate field of study or equivalent work experience required
12-15 years of experience with at least 8-10 years in general management or leadership, including financial management (profit and loss, budgeting) and employee supervision
10 years experience in the delivery of air and ground emergency medical services and transport
Preferred
Advanced degree preferred
Experience in marketing, turnaround, or start-up situations
Service industry experience
Union experience a plus
Benefits
This role is bonus eligible
Company
American Medical Response
America’s leading provider of medical transportation, provides services in 40 states and the District of Columbia.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-08Acquired
Leadership Team
Edward Van Horne
President and CEO
Randy Strozyk
Dvisional COO
Recent News
2025-12-24
2025-11-19
2025-10-23
Company data provided by crunchbase