TEKsystems · 11 hours ago
Sr. UX Researcher
Fort Worth, TX
Full-time
Hybrid
Senior Level
$73.08/hr - $80/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Senior UX Researcher. The role involves collaborating with stakeholders to advocate for user experience and developing research strategies to inform product design.
Information Technology
Responsibilities
Collaborate with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience
Create research strategies that help define and work toward product portfolio objectives and key results OKRs
Develop and conduct both quantitative and qualitative UX research methodologies such as heuristic reviews click tests competitive analyses surveys eye tracking remote unmoderated/moderated usability testing's user interviews etc. to determine ease-of-use comprehension and satisfaction of designs and concepts
Effectively present and communicate actionable insights to all levels of the organization based on research outcomes
Use analytical tools Adobe Analytics Quantum Metric etc. to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for
Create update and own Customer Journey Maps and Service Blueprints to help product teams understand the customer pain points gain empathy and be customer-centric
Work in a self-guided agile environment juggle multiple meetings and projects
Actively guide and benchmark product performance with quantitative UX metrics proactively review customer feedback and find problem areas to focus on
Scale UX research by building infrastructure educating others and contributing to ResearchOps
Manage research software/hardware including eye tracking equipment and participant recruitment resources
Qualification
Required
Degree in Human Computer Interaction HCI Human Factors Engineering Computer Science Visual Design Behavioral Sciences Psychology or other related discipline
5 years of experience in applied user experience research at large enterprises or highly matrixed organizations
Strong understanding of user-centered design experience with qualitative and quantitative research methods and analytical skills
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms UserZoom UserTesting Userlytics etc
Familiarity in modern design and prototyping tools Figma Zeplin Flinto Sketch Adobe CC etc
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines product lines and roles
Project management skills with the ability to build strategy set objectives key results and deliver on time
Proficiency in modern analytical dashboards and tools Adobe Analytics Quantum Metric etc
Desire to promote and teach the importance of user-centered research to product owners stakeholders and designers
Ability to present work in a clear and compelling manner to stakeholders-explain design recommendations by citing best practices testing data and/or business requirements
Expert user of excel or other tool that can analyze large data sets
Preferred
Graduate degree in Human Computer Interaction HCI Human Factors Engineering Computer Science Visual Design Psychology or other related discipline
7 years of experience in applied user experience research with portfolio and product-based work environment
Experience working in the aviation industry
Experience scaling research practices and setting up a research insights repository
Experience conducting field research with unionized workforces
Knowledge of Artificial Intelligence AI and how it can be applied to UX practices
Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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