Altorfer Cat · 13 hours ago
Field Service Technician - Rental
Joliet, IL
Full-time
Onsite
Mid Level
$55.80/hr - $55.80/hr
3+ years expAltorfer Cat is a family-owned company specializing in heavy equipment services since 1957. They are seeking a Field Service Technician to perform service repairs and preventive maintenance, ensuring superior service and customer satisfaction while maintaining a professional image.
ConstructionMachinery ManufacturingManufacturing
Responsibilities
Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines
Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher
Ability to use SIS, ET, parts and service manuals
Properly segment jobs and order parts accordingly
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis
Effectively communicate job status to customers and office personnel
Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop
Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle
Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible
Perform mechanical work relating to the business of the department
Keep current with industry standards
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills. Take full ownership of job
Use safe working practices
Must maintain a Class “B” CDL
Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse
Qualification
Required
High School Diploma or equivalent
three years Heavy Equipment experience
Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines
Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher
Ability to use SIS, ET, parts and service manuals
Properly segment jobs and order parts accordingly
Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis
Effectively communicate job status to customers and office personnel
Works in an efficient manner; at customer's jobsite, in the shop and when driving to location or shop
Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation
Maintain Altorfer supplied tooling and equipment, including company provided service vehicle
Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible
Perform mechanical work relating to the business of the department
Keep current with industry standards
Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills
Take full ownership of job
Use safe working practices
Must maintain a Class 'B' CDL
Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company's equipment is damaged due to mechanic's neglect or abuse
Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field
Must be able to work independently
Ability to use resources for information (when written documentation is not available)
Has good decision making practices and ability to follow directions
Demonstrates effective communication ability, representing Altorfer's professional image to customers and office personnel
Must have good organizational skills and ability to write technical reports
Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word
Must be flexible to work varying schedules and hours as needed
Travel between locations is required
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job
Benefits
Competitive pay
Excellent benefits
Company
Altorfer Cat
Altorfer Cat provides construction, agriculture, landscaping and trades, manufacturing, material handling, mining, government and trucking.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Corey Nuehring
Vice President / CFO
Recent News
Corridor Business Journal
2022-08-20
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