Help Desk Support jobs in United States
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TEKsystems · 12 hours ago

Help Desk Support

positionAnn Arbor, MI
timeContract
remoteHybrid
seniorityNew Grad, Entry Level
money$18/hr - $22/hr

TEKsystems is a leading provider of business and technology services, and they are seeking a Help Desk Representative to provide effective, live, Level 1 support for In-Store Operators. This role involves diagnosing and resolving routine technical issues for retail stores, ensuring prompt resolution of customer calls.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Provide effective, live, Level 1 support for In-Store Operators
Taking roughly 15-30 inbound calls a day regarding technical related issues
Remotely diagnose and resolve routine problems including proprietary software, hardware and peripheral equipment
Follow up with customers to ensure calls are resolved and closed promptly
Handle the 'Tech 911' call for all domestic and international issues for the stores
Support clients, printers, digital signage and basic network troubleshooting

Qualification

Help desk supportTroubleshootingCustomer serviceActive directoryOffice 365Ticketing systemPhone supportService desk

Required

Help desk support
Help desk
Troubleshooting
Customer service
Service desk
Active directory
Phone support
Office 365
Ticketing system

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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