Rochester Optical · 10 hours ago
Customer Service Representative-Optical Production
Rochester, NY
Full-time
Onsite
Entry Level
$19/hr - $26/hr
2+ years expRochester Optical is an industry leader in protective and prescription eyewear, founded in 1932 and headquartered in Rochester, NY. They are seeking a Customer Service Representative to provide high-quality customer service to wholesale optical customers, assisting with order entry, status updates, and product inquiries.
EyewearHealth CareManufacturingPersonal Health
Responsibilities
Provide professional, accurate customer service to wholesale optical customers and internal partners
Answer inbound customer service calls promptly while maintaining quality and efficiency standards
Enter, update, and track customer orders; provide order status updates and follow-up as needed
Respond to customer inquiries related to products, pricing, promotions, billing, and post-sale support
Utilize multiple computer systems and customer management software to retrieve and update customer information
Read, interpret, and apply optical specifications, SOPs, and product parameters
Collaborate with internal departments (lab, production, shipping, sales) to resolve order issues
Assist other Customer Service Representatives with technical or product-related questions
Support department goals and contribute to a team-oriented customer service environment
Perform additional duties as assigned by management
Qualification
Required
Strong optical knowledge, including the ability to read and understand optical technical material
Excellent customer service skills with clear, professional telephone and written communication
Strong attention to detail and accuracy in order entry and documentation
Ability to manage multiple tasks in a fast-paced, high-volume environment
Demonstrable optical knowledge required
2+ years of customer service experience in a call center, retail optical, medical, or related environment
High School Diploma or GED required
Preferred
Proficiency with Microsoft Office; experience with Salesforce or CRM systems preferred
Ability to work independently while also collaborating effectively within a team
Experience with multiline phone systems or PBX environments preferred
Manufacturing or wholesale optical lab experience preferred
Benefits
Medical insurance (Blue Cross/Blue Shield PPO and high-deductible plans with employer-sponsored HSA)
MetLife Dental Insurance
Company-paid life insurance and long-term disability
Paid Time Off (PTO) and paid holidays
401(k) with annual company match
Vision benefits
Company
Rochester Optical
Rochester Optical manufactures optical frames and lenses.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Ho
President and CEO
Recent News
Rochester Business Journal
2024-04-13
Company data provided by crunchbase