TEKsystems · 1 day ago
Claims Customer Service Representative
Daytona Beach, FL
Contract
Hybrid
Entry Level
$18/hr - $19.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking Customer Service Representatives for their Loss Drafts Call Center Team. The role involves handling homeowner insurance claims, assisting policyholders and agents, and managing customer interactions with professionalism and empathy.
Information Technology
Responsibilities
Handle approximately 35–45 inbound calls per day (average call time: 11–14 minutes)
Assist with existing homeowner insurance claims, coverage, and servicing inquiries
Support policyholders, insurance agents, and financial institutions with claim status and documentation questions
Navigate multiple systems to research, resolve, and document each call accurately
Manage escalated calls and challenging customer interactions professionally
Update claim notes thoroughly to ensure accurate documentation
Make outbound calls as needed for follow-ups and resolutions
Deliver prompt, accurate service while meeting quality and adherence standards
Qualification
Required
1+ year of recent customer service experience (Call center preferred; escalations, claims, insurance, front desk, or admin acceptable)
Ability to handle difficult conversations with professionalism
Strong verbal & written communication skills (phone & email)
Proficiency using a Windows PC and navigating multiple systems
Typing speed 35 WPM or higher
Working cellphone (for dual authentication)
Stable internet connection (for hybrid/remote work)
Reliable transportation
Preferred
2+ years of call center experience
Insurance, mortgage, or claims experience
Auto claims or Medicaid/Medicare experience
Bilingual Spanish (Spanish only)
Benefits
Medical, Dental & Vision Insurance
401(k) Retirement Savings Plan
Life & Disability Insurance
Critical Illness, Accident, and Hospital
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase