World Travel Holdings · 13 hours ago
IT Asset & Endpoint Supervisor
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $70K/yr
3+ years expWorld Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company. They are seeking an experienced IT Asset and Endpoint Supervisor to manage the full lifecycle of hardware and software assets, ensuring security, compliance, and optimal utilization while leading a technical team.
Travel
Responsibilities
Lead, mentor, and motivate a technical team
Conduct performance reviews and provide ongoing coaching and development
Foster a customer centric, collaborative IT support culture
Own the full lifecycle of IT hardware including laptops, desktops, and peripherals
Maintain accurate inventory levels and oversee procurement and logistics for remote employees
Conduct regular audits, enforce asset management standards, and optimize asset utilization
Develop and execute the endpoint management strategy using tools such as PDQ SmartDeploy, PDQ Connect, and Jamf
Oversee software packaging and deployments, patch management, and vulnerability remediation
Ensure endpoint security, compliance and performance
Oversee daily support operations to ensure timely resolution of tickets and adherence to KPIs (response time, resolution rate, CSAT)
Partner with cross-functional teams to remove obstacles and improve service delivery
Maintain documentation and enforce ITSM processes and standards
Analyze support and operational data to identify trends and opportunities for optimization
Develop and implement workflow improvements and automation to enhance efficiency and service quality
Qualification
Required
3+ years of experience in a supervisory IT support, help desk or customer service leadership role
Demonstrated ability to lead, coach, and motivate a technical team to achieve high performance
Strong understanding of customer service principles and IT service management (ITSM)
Excellent analytical, troubleshooting, and problem-solving skills with strong attention to detail
Outstanding communication, interpersonal, and conflict resolution abilities
Proficiency with Microsoft Office Suite and ticketing systems
Hands on experience with endpoint management tools (PDQ, Jamf, etc.) and software deployment best practices
Experience with IT asset management (ITAM) and inventory control methodologies
Ability to excel in a fast-paced, dynamic environment
Flexibility to travel based on business needs
Benefits
Comprehensive medical, dental, and vision coverage
Company-paid life and disability insurance
401(k) with discretionary company match
Paid time off and holidays
Travel discounts and employee perks
Employee Assistance Program (EAP)
Professional development and learning opportunities
Company
World Travel Holdings
World Travel Holdings — the world's leading cruise agency and award-winning leisure travel company
1001-5000 employees
H1B Sponsorship
World Travel Holdings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Donald Graff
Chief Financial Officer
Alison Duncan
Brand Manager, Partner Brands
Recent News
2025-09-27
Company data provided by crunchbase