CDE Lightband · 17 hours ago
Customer Service Specialist
Clarksville,TN,US
Full-time
Onsite
Entry Level
2+ years expCDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. The Customer Service Specialist will provide customer service for multiple services, respond to inquiries, and maintain customer relationships while identifying sales opportunities.
Electrical DistributionEmailInternet
Responsibilities
Provides accurate, detailed, and timely responses to inquiries from the general public, including both electric and broadband customers, agencies, and business partners, with a variety of information regarding multiple services and service levels. This includes, but is not limited to, responding to questions regarding new customer connects and disconnects, service packages and related fees, service changes, billing questions, and similar scenarios. Conducting all work in a professional, courteous, and civil manner with a helpful and friendly
Processes and records a variety of basic accounting transactions based on CDE Lightband billing rates and software, including establishing and closing customer accounts, entering transactions, processing transactions, retrieving account data, balancing cash receipts, and preparing related records
Works to maintain customer relationships by proactively identifying sales opportunities by utilizing knowledge of broadband incentives, equipment, and options available; Informs potential customers of potential equipment and package options for Broadband services; Identifies Opportunities for selling additional services available, while maintaining a friendly, professional, and courteous demeanor to provide proactive customer service at all times
Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail, and entering
Prepares a variety of operational records and basic reports
Performs other duties as assigned of a similar nature, or to provide assistance as needed
Qualification
Required
High School Degree or Equivalent
2 years of experience in Customer Service, Call Center, Dispatch, or similar, Broadband Telecommunications or utility experience is highly favored
CPR/AED or ability to obtain upon hire
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also considered
Preferred
Bilingual with English & Spanish language highly preferred, but not required
Company
CDE Lightband
CDE Lightband provides reliable utilities delivered at the speed of light & electricity, digital TV, light speed internet & phone service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Christy Batts
Chief Broadband Officer
Keith Cutshall
Chief Operations Officer
Recent News
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