Nesco Resource · 1 day ago
End User Services Analyst
Willis, TX
Full-time
Onsite
Entry, Mid Level
$44/hr - $48/hr
2+ years expNesco Resource is a staffing agency seeking an End User Services Analyst. The role involves providing second-level user support, troubleshooting hardware and software issues, and collaborating with the End User Services Team to resolve technology problems.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Research, troubleshoot and diagnose hardware/software to identify, document, and resolve errors/issues
Provide 2nd level user support for incidents requiring local resolution and cannot be resolved by the Service Desk
Respond to service desk request tickets and outages via phone, email, or online incident management, ensuring completeness of tickets and follow-up with other team members in case of incident escalation
Provide hands-on support for IT project implementations and perform miscellaneous job-related duties as assigned
Collaborate with the End User Services Team to resolve end-user technology issues
Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User's team
Provide customer satisfaction by handling work orders with efficient communication, documentation, and timeliness
Support PC replacement programs and emergency exchanges
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc
Assist in the asset management of all end-user devices and manage the stock level of spare equipment
Develop/optimize, repair, and return-to-user procedures on OS/hardware-related issues
Keep the IT manager informed about the state of the local infrastructure
Support the Platform Service team for local backup operations in line with corporate policies
Undertake any additional responsibilities assigned by the supervisor as required
Order and/or manage repair parts as required
Assist with any necessary wiring for networks and phone services as required
Qualification
Required
Bachelor's Degree or equivalent experience
2 years of MS Windows desktop operating system deployment experience required
2 years of LANDesk, SCCM (or other software distribution tools) experience required
2 years of Mobile Device Management experience required
Windows desktop operating systems deployment and support experience required, Windows 10 experience is an advantage
Apple Mac deployment and support experience required
Solid Network Infrastructure Principles knowledge required
Solid Security Principles Knowledge required
GDPR Knowledge required
Preferred
ITIL v3 certification is desirable
ISO/IEC 9001 and 27001 Knowledge desirable
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical
Vision
Dental
401K
EAP (Employee Assistance Program) services
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase