Pregis · 8 hours ago
Customer Service Representative
Plymouth, IN
Full-time
Onsite
Entry, Mid Level
2+ years expPregis is a fast-paced, growing company seeking a motivated Customer Service Representative. This role involves providing sales and service support, managing customer inquiries, and maintaining product knowledge to fulfill customer expectations.
Industrial
Responsibilities
Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers
Services all needs of Pregis Corporation customers with primary responsibility for assigned areas
Acquire and maintain product and technical knowledge
Develop and maintain customer contacts and administer service policies
Work with Inside Sales, PQA’s, and AMs on customer pricing
Process orders, sample requests, etc., and maintain related information within the appropriate computer system
Manage heavy call volume and high email traffic to support customers
Complete written documentation such as credits, debits, complaints, quotes, etc
Provide price quotes according to established limitations
Update and maintain price pages as needed
Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations
Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary
Administer assigned customer requests
Develop and maintain a relationship with customer base to retain/build business
Develop and maintain a partnership with the outside Account Managers to build the business
Perform inside sales functions when necessary
Adhere to company policies and procedures
Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry
Qualification
Required
Provide in-house contact for Regional Account Managers, RTU Managers and Account Managers
Services all needs of Pregis Corporation customers with primary responsibility for assigned areas
Acquire and maintain product and technical knowledge
Develop and maintain customer contacts and administer service policies
Work with Inside Sales, PQA's, and AMs on customer pricing
Process orders, sample requests, etc., and maintain related information within the appropriate computer system
Manage heavy call volume and high email traffic to support customers
Complete written documentation such as credits, debits, complaints, quotes, etc
Provide price quotes according to established limitations
Update and maintain price pages as needed
Maintain a professional atmosphere and relationship with internal personnel and customers to fulfill customer expectations
Work with Scheduling and Shipping to ensure orders ship on time and expedite orders when necessary
Administer assigned customer requests
Develop and maintain a relationship with customer base to retain/build business
Develop and maintain a partnership with the outside Account Managers to build the business
Perform inside sales functions when necessary
Adhere to company policies and procedures
Maintain a satisfactory level of knowledge on new and existing trends within the customer service industry
Excellent verbal and written communication and telephone skills
Proficiency with computers (Microsoft Office 365, SAP)
Excellent organizational/prioritization skills
Solutions oriented
Results focus
Required to stand, walk and sit; talk and hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms
Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds
Frequent typing, keyboarding, and repetitive use of hands, wrists, and fingers
Willingness to wear appropriate personal protective equipment, including hearing protection
Full time requiring onsite presence
Hours vary based on operational needs
Potential requirement to work outside of normal working hours
Approximately 10% travel
2-to-4-year degree desirable, or related years of experience
2 to 4 years' experience in customer service, business/marketing or related field
Excellent verbal, written communication, and telephone skills
Preferred
Manufacturing background preferred
SAP experience recommended
Company
Pregis
Peak Season, Controlled. Turn seasonal chaos into predictable performance.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-06-05Acquired
Leadership Team
John Breber
Vice President, Mergers & Acquisitions
Recent News
2025-08-13
Company data provided by crunchbase