IronEdge Group · 13 hours ago
IT Field Technician (On-Site)
Albuquerque, NM
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $54K/yrIronEdge Group is a premier IT solutions provider for small-to-medium sized businesses, dedicated to providing a fulfilling and inclusive environment. They are seeking an IT Field Technician to provide on-site and remote support for hardware, software, and network systems, including troubleshooting and maintaining LAN and WAN environments.
Information ServicesInformation TechnologySoftware
Responsibilities
Provide on-site and remote support for hardware, software, and network systems
Install, configure, and troubleshoot desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners
Assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance
Deliver technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory
Support IT security by applying updates, configuring firewalls, and ensuring antivirus protection
Train users on basic IT procedures, manage equipment inventory, install structured cabling, and conduct scheduled or emergency on-site visits
Collaborate with internal teams, clients, and vendors to resolve complex technical issues and coordinate repairs or replacements
Demonstrate excellent problem-solving skills, maintain compliance with data protection standards, and manage schedule effectively to meet service-level agreements and client expectations
Qualification
Required
Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications
Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner
Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial
Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations
The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting
Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices
Provide remote support to end-users or remote locations through phone, email, or remote desktop tools to diagnose and resolve issues
Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources. This includes proficient appointment scheduling, task prioritization, route planning, time management, cross‑team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
This position requires travel to different locations, which requires a valid driver's license, intermittent DMV checks, and a reliable personal vehicle
Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
Company
IronEdge Group
IronEdge is a leading Managed IT Services Provider dedicated to supporting local businesses with tailored technology solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tom Albano, CPA
Chief Financial Officer
Andrew Moore
Chief Operating Officer
Recent News
Business Wire
2023-09-13
Company data provided by crunchbase