Hyundai AutoEver · 9 hours ago
Sr. Desktop Solutions Specialist
Irvine, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
7+ years expHyundai AutoEver America (HAEA) is a dynamic IT powerhouse and a key affiliate of Hyundai Motor Corporation, providing cutting-edge IT services to top automotive brands. The Sr. Desktop Solutions Specialist will support customers and stakeholders by managing technological resources, developing system upgrades, and collaborating with teams to enhance operational efficiency.
AutomotiveInformation TechnologySoftware
Responsibilities
Responsible for Engineering of MS SCCM for package deployment, patch management, and generate device reports for statistical research
Plan out the technical roadmaps for the end user services by researching End-Of-Life (EOL) schedules, identifying compatibility of existing solutions/applications against the evolving future technologies, and aligning security enhance requirements
Develop GPO for user device lock down and enterprise management
Maintain and expand VDI environment, and create deployment strategies when necessary
Lead OS image creation for all CBU and ensure compatibility with all hardware models through testing and verification
Research and create OS and browser roadmap addressing the dependency with applications
Participate in user device standard selection Service Coordination
Collaborate with the multiple business clients to understand their business needs, assist with determining and validate the completion of an agreed solution
Identify area of improvements related to Desktop Support operations and provide recommendations to management
Create the new service model based on the ITIL framework (Service strategy, Service design, Service transition, Service operation, and Continual Service Improvement), and focus on continual service improvement in technical area communicating regularly with the multiple customer units and analyzing the ITSM ticket trends and SLA reports
Monitor the service ticket SLAs with vendor for timely resolution of all CBU service tickets
Manage available stock levels for the timely deployment and replacement (H/W and S/W) and create and update standard procedures for break fix, system update, and system upgrade as necessary
Qualification
Required
Bachelor's degree in Information Technology, Business, or related field (or equivalent experience)
7+ years of experience working in a corporate environment supporting 1000+ users
Must have fluent technical knowledge of end user device management through MS SCCM and via Group Policy (GPO) including patching and report generation
Excellent communication skill and customer service
CompTIA A+ required
Microsoft Certified Professional required
Preferred
ITIL Foundation Certification preferred
Company
Hyundai AutoEver
Hyundai Autoever develops a mobility software platform that connects hardware and software in a flexible manner.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Korea Herald
2026-01-14
2026-01-06
Company data provided by crunchbase