Center for Public Partnerships & Research · 14 hours ago
IT Analyst
Topeka Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$62K/yr - $62K/yr
2+ years expCenter for Public Partnerships & Research is seeking an IT Analyst to support the change management process and develop technical documentation within KU Information Technology. The role involves coordinating communication related to IT changes, ensuring compliance with change management processes, and supporting business intelligence efforts across the department.
Higher Education
No H1B
Responsibilities
Work within a team to develop and implement technical and procedural documentation
Maintain, administer, and assist in troubleshooting knowledge base systems
Create and develop new documentation that details features and procedures for IT systems
Provide periodic and cyclical review of existing documentation, ensuring accuracy and completeness
Work across teams to enhance documentation practices and procedures
Assist in collecting, analyzing, and reporting IT operational metrics to support decision-making
Schedule and create the agenda for weekly Change Advisory Board (CAB) meetings
Facilitate weekly CAB meetings and document key decisions and action items
Ensure all change submissions comply with established policies and procedures for IT change management
Recommend and implement process improvements to enhance change management efficiency
Collaborate with CAB members to support decision-making, track progress, and maintain accurate records
Facilitate communication about changes when necessary
Engage in enterprise initiatives and strategic planning efforts as directed
Participate in project management efforts as assigned by IT leadership, including documentation and process standardization
Other duties as assigned
Qualification
Required
High school diploma\GED and four years relevant professional experience, or an associate's degree and two years of relevant professional experience, or a bachelor's degree
One year of experience of coordinating IT change management processes or similar structured processes
Demonstrated experience creating and maintaining technical or procedural documentation as evidenced in application materials
Excellent written communication skills and attention to detail as evidenced in application materials
Preferred
Bachelor's degree in a technology related field
Experience working with or administering knowledge base or content management systems (e.g. TDX, ServiceNow, etc.) as evidenced in application materials
One year experience in project management or a related field
At least one year of professional experience with: Supporting Windows or Mac operating systems
Implementing and managing information technology systems
Microsoft Endpoint Configuration Manager (MECM)
Microsoft Active Directory & Group Policy
A ticket management system such as TDX or ServiceNow
Troubleshooting network issues / network management in an enterprise network
IT work experience at a higher education institution
Company
Center for Public Partnerships & Research
At CPPR, we tackle complex issues challenging our communities by building and partnering with many dedicated public agency professionals, non-profit service providers, and family members living and working in communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Meghan Cizek
Assistant Director, Center for Public Partnerships and Research
Sara Gardner
Assistant Director, Center for Public Partnerships & Research
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