Creative MultiCare · 3 days ago
Account Coordinator - Customer Accounts & Collections Support
Stockbridge, GA
Full-time
Onsite
New Grad, Entry LevelCreative MultiCare is a leading provider of plumbing, resurfacing, and floor care services for managed rental homes and multi-family properties. The Account Coordinator will assist the Account Representative team by managing customer accounts, handling communications, and supporting billing and collections processes.
Consumer Services
Responsibilities
Answer customer calls and emails related to invoices, payment status, and account questions
Support Account Representatives by handling shared account tasks and follow-ups across the team
Send invoice copies, statements, and basic account history when requested
Review aging reports and help identify past-due or at-risk accounts
Complete assigned collections outreach by phone and email, including reminders and follow-ups on promised dates
Document all customer communications and collection activity in account notes (promises to pay, disputes, partial payments, escalations)
Track open items and next steps (missing documents, pending questions, promised payments) and coordinate handoffs to the appropriate Account Representative
Help confirm and maintain customer billing contact details and invoice submission preferences
Assist with basic reporting and spreadsheet updates as needed
Support process improvements by flagging recurring issues or patterns
Qualification
Required
Prior experience in customer service, office coordination, billing, or accounts receivable is preferred, but not required
Comfort speaking on the phone for a significant portion of the day and handling a steady flow of calls and emails
Strong verbal and written communication skills, including clear note-taking and follow-through
Strong attention to detail and accuracy when working with invoices, payments, and account records
Basic computer skills, including email and web-based systems; experience with Excel or similar spreadsheets (sorting, filters, simple formulas)
Ability to prioritize tasks, stay organized, and meet deadlines while managing multiple accounts and follow-ups in a fast-paced environment
Professionalism and resilience when dealing with customers who are behind on payments or frustrated; able to handle difficult conversations and stay composed
High school diploma or equivalent
Ability to work on-site in Stockbridge, GA, Monday–Friday, 8:00 a.m. – 6:00 p.m
Ability to pass a background check and meet standard employment eligibility requirements
Preferred
Experience working with property management, multi-family housing, or service-based trades (plumbing, HVAC, maintenance, construction)
Prior exposure to accounts receivable, billing, or collections support
Benefits
Comprehensive insurance options including health, dental, vision, life, disability, accident, and more
Retirement savings plan with company match and immediate vesting
Paid time off (PTO) and paid holidays
Access to exclusive employee discounts with entertainment, travel, and major brands
On-the-job training for your professional development
Commitment to your success and professional growth
Company
Creative MultiCare
Creative was started to provide carpet cleaning services to the multifamily industry in Atlanta.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase