D.L. Evans Bank · 10 hours ago
IT Support Technician - Corporate Office Burley
Burley, ID
Full-time
Onsite
New Grad, Entry Level
0+ years expD.L. Evans Bank is a community bank that has been serving residents since 1904. They are seeking an IT Support Technician responsible for providing technical help desk support, managing hardware inventory, and assisting in IT training activities.
BankingFinancial Services
Responsibilities
Provides second level support for technical questions and assists in problem resolution
Verifies successful server backups and performs necessary maintenance
Assists in new user training regarding system usage
Is responsible for accurately keeping track of hardware acquisition and disposal
Performs bi-annual inventory of equipment to verify accuracy of database
Coordinates with vendors on the pricing and purchase of new equipment
Coordinates with Accounts Payable for proper GL allocation of new equipment expenses
Assists management in identifying IT training and development needs, including software, online communication, computers, and communication equipment
Evaluates IT training programs, services, and new technology. Provides recommendations and suggestions for improvements or new training areas
Designs and develops training procedures and programs. Prepares trainer guides, audiovisual aids, student manuals, workbooks, training exercises, and reference materials
Conducts training sessions and ensures students gain an understanding of the application or equipment
Administers tests to measure employee progress and understanding of application
Assists in preparing the IT Training and Development budget
Updates and maintains the IT Training Resources library and related audiovisual equipment
Assists in coordinating, scheduling, and setting up training classes. Assists in setting up computers and training equipment, and in ordering and disseminating student materials
Completes training functions in accordance with established programs and procedures
Receives and prioritizes calls and e-mails from users. Assigns tasks to appropriate trouble tickets and ensures that all problems are tracked, measured, resolved, and verified
Provides first-line support, answering technical questions and providing resolutions to problems
Verify the accuracy of system security changes
Provides information to all users regarding system status, operability, proper equipment use, and printer functions on a case-by-case basis
Loads and verifies software and checks for correct operations on new systems
Assists with hardware and software licensing functions and assists with inventory management
Verifies proper performance of backup systems
Keeps management well-informed of area activities and of any significant problems. Attends meetings as required
Performs special projects as assigned
Maintains the professional reputation of D.L. Evans Bank and promotes D.L. Evans Bank at all times
Serves as a representative for D.L. Evans Bank in the community
Qualification
Required
Must be at least 18 years old
High school diploma or GED required
0-3 years of experience supporting computer hardware and software in a professional environment
Working knowledge of operating system and application installation, an understanding of computer hardware and basic networking
Understand and maintain well-documented updates to IT tickets/maintenance history
Knowledge of word processing and spreadsheet applications as well as proficient typing skills
Professional appearance, dress, and attitude
Good communication skills
Must be well organized
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
FSA
401(k)
Employee Stock Ownership Plan
Paid Vacation
Sick Time
Life Insurance
Long-term Disability Insurance
Company
D.L. Evans Bank
September 15th. The Bank was capitalized with $25,000. Today, we are the largest Idaho-based community bank.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Horsley
Executive Vice President CCO
Recent News
Idaho Business Review
2023-05-19
Company data provided by crunchbase