Pel-Freez Biologicals · 1 month ago
Sales and Customer Service Representative PT or FT
404 North Arkansas Street, Rogers, AR, USA
Full-time, Part-time
Onsite
Entry Level
1+ years expPel-Freez Biologicals is seeking a Sales and Customer Service Representative responsible for delivering exceptional service to customers. The role involves maintaining customer connections, resolving inquiries, and ensuring a positive customer experience in a fast-paced environment.
BiotechnologyManufacturingMedical
Responsibilities
Primary function of this role will be to assist with Sales outreach, follow-ups and forecasting via phone calls. This person should be comfortable initiating phone conversations and asking questions with customers and prospective customers
Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
Process paperwork and data enter accurately in the company's system
Maintain customer records and update account information as needed
Collaborate with other departments (sales, logistics, billing, etc.) to ensure customer satisfaction and efficient problem resolution
Identify and escalate priority issues to the appropriate supervisor or department
Provide feedback on recurring customer issues or process improvements
Meet or exceed established performance metrics such as response time, resolution rate, and customer satisfaction
Stay informed on company products, services, and policies to provide accurate information
Perform other related duties as assigned
Qualification
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot)
Ability to manage multiple priorities and maintain professionalism under pressure
Preferred
associate's or bachelor's degree
1–2 years of sales experience (call center, retail, or related environment)
Bilingual (English/Spanish)
Company
Pel-Freez Biologicals
Pel-Freez Biologicals produces high quality raw materials and intermediates for biological research and diagnostic manufacturing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
McKinzie Fruchtl
Director of Product Development
Company data provided by crunchbase