ApTask · 3 months ago
Workforce Coordinator
United States
Full-time
Remote
Mid Level
$23/hr - $23/hr
3+ years expApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. The Workforce Coordinator is responsible for managing and assigning tasks for a team of about 65 members, ensuring smooth workflow and effective communication between teams.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Assign work that comes into Data Services
Report daily status on the tasks assigned
Identify bottlenecks in work queues on a daily basis and reassign tasks as necessary
Gather and present analytics on work queues, times, etc. to improve process
Maintain estimates versus actuals (in terms of hours) against budgeted project work
Understand at any given time the progress of any given project that is currently within the Data Services area of work
Point of contact for escalating wide spread technical issues or outages
Serve as liaison between Client Services (business) and Data Services (technical) teams to keep production work flowing smoothly
Interact and correspond professionally with team members, project management, clients, and other stakeholders
Account for and accurately log time against project work
Works well with other associates not only internally but externally. Seeks to de-escalate in times of conflict rather than contribute to that conflict, regardless of who is right or wrong
Qualification
Required
Demonstrated 3+ years direct Workforce Coordinator experience or similar practice
Strong English communication (verbal and written) skills with a strong customer service focus
Ability to work effectively in situations involving uncertainty, ambiguity or lack of information
Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically
Ability to express complex technical and abstract concepts effectively both verbally and in writing
Ability to interact with all levels of managers and end-users in the organization
Ability to change planned direction on the fly and instantly re-calculate deliverable schedules and resourcing
Ability to provide statistical analysis on workforce data for a variety of uses
Ability to handle a large volume of ever changing task assignments with quick turnaround
Proficient with MS Office tools, particularly Excel
Ability to work in an environment with immediate deadlines and shifting priorities
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
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