Sparks Group · 16 hours ago
Member Services Greeter
Washington, DC, US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrSparks Group has partnered with a well-established credit union to seek a friendly, customer-focused Member Services Greeter to support daily branch operations. This role is responsible for creating a strong first impression for members, assisting with basic inquiries, and ensuring efficient lobby flow.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Welcome members as they enter the branch and create a warm, professional first impression
Assist members with basic questions and direct them to the appropriate staff or service area
Manage lobby traffic flow to ensure members receive timely assistance
Support members in using self-service options such as PTMs or online/mobile banking tools
Maintain a clean, organized, and welcoming lobby environment
Follow all credit union policies, security procedures, and confidentiality standards
Promote a positive member experience and reinforce the credit union’s service values
Perform additional duties as assigned by branch management
Qualification
Required
Prior customer service experience in retail, hospitality, banking, or related fields
Strong communication and interpersonal skills
Professional demeanor with a member-first mindset
Ability to multitask and manage multiple interactions in a fast-paced environment
Comfortable learning and guiding members through basic technology tools
Benefits
Health and life insurance
Paid and unpaid time off
Retirement and savings plans
Company
Sparks Group
We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent - nationwide.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Sparks
Chief Executive Officer
Company data provided by crunchbase