High Profile · 14 hours ago
Dispensary Management
Hartford, CT
Full-time
Onsite
Mid, Senior Level
3+ years expHigh Profile is a cannabis company committed to community engagement and employee growth. They are seeking a Store Manager to lead retail operations, drive sales, and ensure a top-notch customer experience while managing a team of store employees.
CannabisE-CommerceWellness
Responsibilities
Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience
Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis
Collaborate and lead store teams in planning and implementing strategies to attract and retain repeat customers
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority
Work closely with Marketing leadership to promote Customer Loyalty Programs
Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges
Ensure successful employee training of POS systems, METRC, and other inventory control systems
Monitor and maintain inventory levels and communicate discrepancies to upper Management
Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements
Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance
Develop store’s schedule to ensure proper sales floor coverage during peak selling hours
Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction
Educate and coach store employees on product knowledge, shrink protocol, and safety protocol
Interact and build relationships with external vendors; plan and execute in store events
Create reports, analyze and report data, such as store sales, units per sale, and sales per hour
Work closely with the Human Resource Department with hiring new employees, training and development new and current employees
Ensure implementation and adherence to all local and state laws and inspection requirements
Qualification
Required
Bachelor's degree and 3-5 years retail management experience preferred, or equivalent
Comprehensive knowledge of retail operations, merchandising, and sales
Proficient in Microsoft Office applications, POS systems; experience with METRC and Green Bit's preferred
Proven ability to motivate and influence others through personal actions and examples
Ability to drive proven improvements across all areas managed
Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner
Ability and willingness to work flexible hours including evenings, weekends and holidays
Must be at least 21 years of age and be able to pass a background check
Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity
Ability to build and lead a best in class retail team
Strong results-orientation and commitment to quality, performance and deliverables
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
Short- & Long-Term Disability Insurance
Paid time off
401(k)
Referral program
Company Paid Holidays
Company Swag
Company
High Profile
We’re your go-to destination for premium flower and products.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-20
Company data provided by crunchbase