Shamin Hotels · 7 hours ago
Front Office Manager
Richmond, VA
Full-time
Onsite
Mid LevelShamin Hotels is a leading hotel owner and operator in Virginia, seeking a Front Office Manager to join their team. The role involves overseeing guest services, ensuring a warm and hospitable environment, and managing front office operations to enhance guest experiences.
Hospitality
Responsibilities
Greets, registers, and assigns rooms to guests
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
Date-stamps, sorts and racks incoming mail and messages
Transmits and receives messages using equipment such as telephone, fax and switchboard
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keeps records of room availability and guests’ accounts
Computes bill, collects payment and makes change for guests
May make, confirm and cancel reservations for guests
Posts charges such as room, food, liquor or telephone by hand or machine
May make restaurant, transportation or entertainment reservations for guests
May deposit guests’ valuables in hotel safe or safe-deposit box
May order complimentary flowers or Champaign for special guests at management’s direction
Understands and enforces the hotel company credit policies
Accounts for all cash and makes deposits in accordance with hotel and company policies
Communicates effectively with other front office and hotel departments
Reports to work for scheduled shift, on time and in uniform in accordance with company policy
Knows and complies with all company policies and procedures pertaining to this position and its duties
Takes the initiative to greet guests in a friendly and warm manner
Cross sells other Shamin Hotels
Performs other related duties as required
Qualification
Required
Values teamwork
Takes ownership of role
Passionate about serving guests with warmth and hospitality
Ability to greet guests with a friendly smile
Assists guests with their needs
Dedication to service excellence
Responsible for checking guests in and out of their rooms
Works with guests both in-person and online to reserve their rooms
Answers questions about the hotel and provides details and recommendations about activities
Obtains or confirms guest information
Assigns rooms
Activates and distributes keys
Collects payment for room charges and other fees
Date-stamps, sorts and racks incoming mail and messages
Transmits and receives messages using equipment such as telephone, fax and switchboard
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keeps records of room availability and guests' accounts
Computes bill, collects payment and makes change for guests
May make, confirm and cancel reservations for guests
Posts charges such as room, food, liquor or telephone by hand or machine
May make restaurant, transportation or entertainment reservations for guests
May deposit guests' valuables in hotel safe or safe-deposit box
May order complimentary flowers or Champaign for special guests at management's direction
Understands and enforces the hotel company credit policies
Accounts for all cash and makes deposits in accordance with hotel and company policies
Communicates effectively with other front office and hotel departments
Reports to work for scheduled shift, on time and in uniform in accordance with company policy
Knows and complies with all company policies and procedures pertaining to this position and its duties
Takes the initiative to greet guests in a friendly and warm manner
Cross sells other Shamin Hotels
Performs other related duties as required
Benefits
Health
Dental
Vision
Accident and short and long term disability insurance
Pet insurance
Gym membership discounts
Paid time off
Paid holidays
Shamin Perk discounts on tickets, rental cars and attractions
Footwear discounts
401K plan with company match
Employee discounts at our branded hotels
And more!
Company
Shamin Hotels
Shamin Hotels is the largest hotel owner and operator in Virginia, with a 45+ year history and extensive portfolio spanning 79 hotels, 10,000+ rooms, and 2+ million customers served per year across Virginia, New York, Maryland, Florida, and North Carolina.
Founded in 1979
1001-5000 employees
H1B Sponsorship
Shamin Hotels has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Grayson Owen
Chief Financial Officer
DANIEL ROBERTS C.H.A.
MANAGER/PARTNER
Company data provided by crunchbase