Inhabit® · 5 hours ago
Customer Service Representative - Bilingual
US OH EPR 001 Mason OH Office - Mason, OH 45040
Full-time
Hybrid
Entry Level
1+ years expInhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. The Customer Service Representative will answer inquiries, resolve problems, and fulfill customer requests, ensuring a positive client relationship and efficient service delivery.
CommercialProperty ManagementResidentialSaaS
Responsibilities
Handle incoming telephone calls and correspond with the customer via email, electronic document submission or chat
Ensure a positive client/customer relationship is built by referencing customer name frequently during calls
Representatives are responsible for bringing up account details for the customer via computer screen to reference specific account details
The representative will update customer records with details of the inquiry and the response
Make every attempt to handle customers inquiries on the first call (this could include but not limited to new policy set up, resolving customer complaints, making changes on policies, cancelling policies, or taking payments)
If an issue cannot be resolved on the initial call, the representative is responsible for following up with the customer or transferring the call to a supervisor based on the circumstances
The goal should be to base calls on quality versus time
Customer Service Representatives are responsible for making outbound calls during quiet periods
The primary goal of the outbound call is to reconcile Pending Cancellations by requesting the customer to bring their policy current or reinstate a canceled policy
Build rapport with customers by greeting them in a courteous, friendly, and professional manner
Listen attentively to customer needs and concerns; demonstrate empathy
Answer customer inquiries by clarifying desired information; researching, locating, and providing information
Prepare complete and accurate work and update customer files
Verify all information on file is correct
Learn and utilize the underwriters systems to be able to execute customer requests
Contact the underwriter for the customer if additional help is needed on the policy
Notate call summary in policy notes of correct customer
Remind the customer of upcoming payments/renewals scheduled
Provide documents via email or paper request to insured or leasing office per insured request
Take initial claims information and submit electronically to start the claims process
Be punctual for all scheduled shifts
Complete daily list of outbound pending cancellation calls and notate accounts accordingly
Remain open to feedback and help with continual improvement opportunities via team standups
Qualification
Required
Minimum of 1 year in a customer service or office work environment
Bilingual (English and Spanish) required
Ability to multi-task and work in a fast-paced environment
Strong attention to detail and organization skills
Strong customer service skills and professionalism
Ability to adapt to changing software and support parameters frequently
Ability to work individually and as a member of a team
Strong written and verbal communication skills
Strong data entry, computer and clerical skills
High School Diploma or equivalent required
Benefits
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Company
Inhabit®
Inhabit is a software company serving the residential and vacation property management industries.
Founded in 2016Knoxville, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed
Leadership Team
John Kristel
President and Interim CEO
Shane Cobb
Vice President, Human Resources
Recent News
2025-11-18
2025-11-11
Company data provided by crunchbase