Zentro Internet · 13 hours ago
Customer Support Inside Sales Rep
United States
Full-time
Remote
Entry Level
$16/hr - $17/hr
2+ years expZentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a motivated Inside Sales Representative to handle customer calls, build relationships, and assist with product sign-ups while meeting sales and performance goals.
Customer ServiceInternetResidentialTechnical SupportTelecommunications
Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner
Identify customer needs and recommend appropriate products or services
Guide customers step-by-step through the process of signing up for products and services using the company website and portal
Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
Meet or exceed sales, retention, and performance goals
Accurately document customer interactions in company systems
Resolve customer concerns with patience and a solution-oriented approach
Maintain a high level of product and system knowledge through ongoing training
Adherent to company policies, procedures, and ethical standards
Collaborate effectively with team members and support group decisions
Qualification
Required
High School Diploma or Equivalent Education
Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
Strong problem-solving skills with patience and a positive approach
Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
Excellent verbal communication and active listening skills
Must have a distraction-free, dedicated workspace suitable for remote work
This position requires you use your own equipment Windows 11 operating system (No Macs or Chromebooks)
Minimum of 8GB RAM
Ability to connect directly to your modem using an ethernet cable
Ability to connect to a USB headset
A camera is required for training and meetings
Internet speed of at least 50 Mbps download and 25 Mbps upload
Benefits
Health, Dental, and Vision benefits
Paid vacation
Sick leave
Holidays
And more great perks.
Company
Zentro Internet
Zentro is the largest independent, MDU-focused bulk Internet Service Provider in the U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Schnack
Vice President of Sales
Recent News
citybiz
2025-08-07
2025-08-06
Company data provided by crunchbase