Loanmax Title Loans · 2 days ago
Bilingual Customer Service Rep
Houston, TX
Full-time
Onsite
New Grad, Entry LevelLoanMax Title Loans is seeking a Bilingual Customer Service Representative to deliver exceptional support to a diverse customer base. The role involves addressing customer inquiries, resolving issues, and providing accurate information about products and services in both English and a second language.
AssociationAutomotiveFinancial ServicesInsuranceLending
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and the second language
Assist customers with product information, order processing, billing questions, and technical support as needed
Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions or escalating when necessary
Maintain accurate and detailed records of customer interactions and transactions in the company's CRM system
Collaborate with team members and other departments to ensure consistent and high-quality customer service delivery
Qualification
Required
Fluency in English and at least one additional language commonly spoken in the United States
High school diploma or equivalent
Proven experience in a customer service role, preferably in a bilingual capacity
Strong verbal and written communication skills in both languages
Basic computer proficiency, including experience with CRM software and Microsoft Office
Preferred
Associate's or Bachelor's degree in Communications, Business, or a related field
Experience working in a call center or customer support environment
Familiarity with the company's industry or product line
Additional language skills beyond the required two languages
Training or certification in customer service or conflict resolution
Company
Loanmax Title Loans
One of America’s most respected companies helping hardworking Americans use the equity in their vehicle to access the cash they need.
Founded in 1990
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase