Inhabit® · 3 hours ago
Call Center Manager
US OH EPR 001 Mason OH Office - Mason, OH 45040
Full-time
Hybrid
Senior Level
5+ years expInhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. The Call Center Manager leads the Customer Service department, ensuring a positive customer experience while managing performance metrics and overseeing on-site and off-shore associates.
CommercialProperty ManagementResidentialSaaS
Responsibilities
Have direct leadership of a team of supervisors, leads, and associates
Plan for, communicate, manage, and track daily activities
Manage and direct activities to meet performance metrics
Manage on-site and off-site teams
Provide on-going coaching and training to associates
In collaboration with others, design or redesign workflows and processes
Act as the point of contact for various service-related tasks
Support other department leaders and associates in the delivery of ad hoc tasks and activities
Maintain knowledge of all company products and programs
Facilitate regular one on one meetings and periodic performance reviews with associates
Perform quality management in real time and using call/chat recordings
Provide mentoring, coaching, and ongoing training
Focus on high levels of customer satisfaction with clients
Work in partnership with the Sales organization; will work daily with Sales Executives
Leverage existing clients for new/additional business, proven ability with upselling
Qualification
Required
5 years' experience with customer service-related roles
2+ years of call center management experience
Demonstrated professionalism with other associates and other departments
Considered a subject matter expert on customer experience and providing positive feedback
A self-motivated leader with strong communication skills
Ability to work well in a team environment
Ability to build and foster a positive working environment
Proven time management, project management and organization skills
Handles change well and can coach change management for others
A results-orientated attitude with a desire to continuously learn new skills
Creative problem solving skills
Ability to learn proprietary software
Willingness to perform work alongside associates as needed
College degree or post high-school education
Preferred
Customer Service Certifications a plus
Benefits
Competitive Pay
Health Insurance: Medical, Dental, Vision and Prescription Plans
Health Savings Accounts
Flexible Spending Account
Dependent Flexible Spending Account
Critical Illness
Accident
Retirement Savings Plan (401K) with discretionary company match
Short and Long Term Disability
Company Paid $25,000.00 life insurance
Supplemental Life and AD&D Insurance
Employee Assistance Program
Paid Holidays
Paid Vacation
Paid Volunteer Time
Inhabit Employee Discount Programs
Company
Inhabit®
Inhabit is a software company serving the residential and vacation property management industries.
Founded in 2016Knoxville, Tennessee, USA
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Tactical OpportunitiesGoldman Sachs Merchant Banking DivisionInsight Partners
2024-12-02Series Unknown
2020-12-18Private Equity
2019-01-29Seed
Leadership Team
John Kristel
President and Interim CEO
Shane Cobb
Vice President, Human Resources
Recent News
2025-11-18
2025-11-11
Company data provided by crunchbase