Hannaford Supermarkets · 4 hours ago
FT Operations Supervisor Customer Service
Enosburg Falls, VT
Full-time
Onsite
Mid Level
$21.75/hr - $31.60/hrHannaford Supermarkets is a long-established grocery chain that values local produce and sustainable practices. The FT Operations Supervisor for Customer Service will lead the Customer Service Team, assist in maintaining department operations, and promote a strong culture aligned with Hannaford's strategy.
Retail
Responsibilities
Lead the Customer Service Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager - Center store and Customer Service
Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building
Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level
Maintain accurate records and assist in making sure all yearly certifications are up to date
Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems
Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs
Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department
Provide real time coaching, feedback, and assist with the performance management process
Assist in training and developing associates to meet department needs
Maintain solid communication in the department and with store management
Observe and follow all company policies, established standard practices and legal requirements
Perform all other duties and projects as assigned
Qualification
Required
A high school graduate or equivalent preferred
Retail customer service experience preferred
Ability to lead and direct others
Prerequisite Training: Completed Cashier/Service Associate, Service Desk/Kiosk, Service Leader and Bookkeeper training packets
Strong understanding of front end and store operations preferred
Effective communication, customer service and selling skills
Effective interpersonal and organizational skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Strong problem solving skills
Must meet minimum age requirements
Ability to use computers and other communication systems required, performing all job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Stand 100% of the time with occasional walking short distances
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Have sufficient visual activity to check ID cards, checks, invoices and other written documents
Company
Hannaford Supermarkets
Hannaford Supermarkets is a leading regional grocer operating in stores across Maine, Massachusetts, New Hampshire, New York and Vermont, most with full-service pharmacies.
Founded in 1883
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Sara Laliberte
Human Resource Business Partner
Sharleen Britt
CAO Lead/Customer Care Associate
Recent News
The Philadelphia Inquirer
2025-11-01
2025-10-31
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