User Health Strategist jobs in United States
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Stripe · 14 hours ago

User Health Strategist

positionChicago, IL
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$141K/yr - $211K/yr
date4+ years exp

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The User Health Strategist role involves managing high-risk user escalations, creating resolution plans, and collaborating with cross-functional teams to enhance customer advocacy and operational processes.

FinanceFinTechMobile PaymentsSaaS
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Conduct deep-dives with account teams to rapidly understand customer issues, assess level of criticality and impact, and clearly distill problems needing to be solved
Propose and align the necessary cross‑functional resources required to drive resolution
Advise account teams on resolution plans, operating models, playbooks, and best practices for escalation management. At times, act as program manager/DRI for escalations
Create and maintain escalation playbooks, runbooks, and templates; lead post‑mortems and memorialize lessons to prevent recurrence
Identify systemic patterns across escalations and partner with cross‑functional teams to recommend product, process, or tooling changes

Qualification

Program managementEscalation managementCross-functional coordinationSQLAnalytical skillsInfluencing skillsProblem-solvingCommunication skills

Required

4+ years of experience in program management, go-to-market, support, operations, incident/escalation management, or a related discipline
Proven experience managing complex, multi-stakeholder projects or escalations end-to-end, including coordinating technical and non-technical teams
Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices
Ability to quickly distill complex information to assess risk, prioritize under pressure, and drive resolution with urgency
Strong problem-solving and analytical skills with comfort handling incomplete data and uncertainty
Strong cross-functional influencing skills and experience working with Product, Engineering, Operations, Support, Go-to-market, and Finance stakeholders
Excellent written and verbal communication skills; experience preparing executive updates and leading cross-functional meetings

Preferred

Experience with SQL or analytics tools to interrogate program and user data

Benefits

Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends

Company

Stripe

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Glassdoor3.6
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Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
dateFounded in 2010
location
South San Francisco, California, USA
people-size5001-10000 employees
web-link
https://stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)

Funding

Current Stage
Late Stage
Total Funding
$9.44B
Key Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown

Leadership Team

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Steffan Tomlinson
CFO
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Aitor Guevara
Head Of Engineering
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Recent News

Irish Examiner
Payment firm Stripe in no rush to go public, Collison says
2026-01-24
PYMNTS.com
Microsoft Brings Agentic AI to the Frontline of Retail
2026-01-23
CB Insights
State of Fintech 2025
2026-01-23
Company data provided by crunchbase