Apply on Employer Site

Amazon · 7 hours ago

Sr. Technical Account Manager (Enterprise), Global Enterprise Services

United States

Full-time

Remote

Senior Level

$154K/yr - $208K/yr

5+ years exp

Amazon is an initiative to increase global broadband access through a constellation of satellites in low Earth orbit. They are seeking a Sr. Technical Account Manager to serve as the primary technical point of contact for enterprise customers, providing technical support and guidance to ensure successful deployment and management of Amazon Leo satellite connectivity.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery

Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards

Coordinate engineering support resources and drive technical optimization initiatives across customer deployments

Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities

Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols

Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation

Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance

Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives

Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions

Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams

Qualification

Technical engineering experienceDesign/implementation experienceCustomer-facing experienceOperational services experienceTechnical support skillsTeam coordination skillsProblem-solving skillsCommunication skills

Required

5+ years of design/implementation/operations/consulting with distributed applications experience

5+ years of technical engineering experience

Preferred

Experience in a 24x7 operational services or support environment

Experience in internal enterprise or external customer-facing environment as a technical lead

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave