Central Association for the Blind and Visually Impaired · 18 hours ago
HELP DESK TECHNICIAN
Utica, NY
Part-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrCentral Association for the Blind and Visually Impaired (CABVI) is seeking a Help Desk Technician to support and troubleshoot networks, workstations, and other systems in use by the agency. The role involves providing first level contact and resolution to issues for over 200 employees while ensuring high levels of user satisfaction and data protection.
CharityCommunitiesNon ProfitService Industry
Responsibilities
Provide first level contact and resolutions to issues from 200+ employees at 14 locations
Properly escalate unresolved queries to the next level of support
Walk customers through problem solving process
Follow up with customers, provide feedback, and see problems through resolution
Utilize customer service skills to meet business goals, objectives, and end user needs
Ensure proper recording, documentation, and closure for all issues
Occasionally assist with adaptive technology needs and software
Assists in design and layout of all agency Web Based applications
Preserve and grow knowledge of help desk procedures, products, and services
Maintain a high level of confidentiality at all times
Adapt to change and complete other duties as assigned by supervisor
Consistently achieve annual performance objectives
Transport, load, and unload goods at various agency locations ensuring efficient and accurate recording of material transfers with scan gun system
Assist with picking and delivering products, as needed, between agency locations and for external customers
Daily inspections of all delivery vehicles – include fueling, cleaning and reporting any maintenance requirements
Abide by all transportation laws and maintain a safe driving record
Complete all required paperwork in an accurate and legible manner to include transfer sheets, DOT Logs, VCR’s
Safely handle company equipment and materials
Qualification
Required
Provide first level contact and resolutions to issues from 200+ employees at 14 locations
Properly escalate unresolved queries to the next level of support
Walk customers through problem solving process
Follow up with customers, provide feedback, and see problems through resolution
Utilize customer service skills to meet business goals, objectives, and end user needs
Ensure proper recording, documentation, and closure for all issues
Occasionally assist with adaptive technology needs and software
Assists in design and layout of all agency Web Based applications
Preserve and grow knowledge of help desk procedures, products, and services
Maintain a high level of confidentiality at all times
Adapt to change and complete other duties as assigned by supervisor
Consistently achieve annual performance objectives
Transport, load, and unload goods at various agency locations ensuring efficient and accurate recording of material transfers with scan gun system
Assist with picking and delivering products, as needed, between agency locations and for external customers
Daily inspections of all delivery vehicles – include fueling, cleaning and reporting any maintenance requirements
Abide by all transportation laws and maintain a safe driving record
Complete all required paperwork in an accurate and legible manner to include transfer sheets, DOT Logs, VCR's
Safely handle company equipment and materials
Must have ability to read, analyze, and interpret general periodicals, professional journals, and technical procedures
Must be able to write reports and procedure manuals
Must be able to communicate project status and growing help desk trends to supervisor
Must have good interpersonal skills
Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 endpoints and 10 major software packages
Must remain current in field
50% of job requires sitting and using hands at computer terminal
25% of job requires handling equipment
Frequently required to speak and listen
Occasionally required to stand, walk, reach with hands and arms, and stoop or kneel
Must occasionally lift and/or move up to 50 pounds
Associate degree or equivalent education and/or certification computer/ networking field
Company
Central Association for the Blind and Visually Impaired
In 1929, a group of concerned and dedicated citizens in Utica, N.Y.
Founded in 1929
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Community Foundation of Herkimer and Oneida Counties
2024-12-02Grant
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