Pella Windows & Doors of Montana · 7 hours ago
Brand Ambassador
Auburn Hills, MI, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expPella Windows & Doors of Montana is a leading national window and door brand, recognized for its innovation and design. The Brand Ambassador serves as the first point of contact for customers, welcoming them into the showroom, answering product questions, and managing events while focusing on enhancing the customer experience.
Building Materials
Responsibilities
Displays and/or demonstrates product in the assigned location and/or at home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products
Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process
Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives
Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic leads and appointments
Ensure displays are properly working and repairs are requested and completed in a timely manner
Support the planning and organizing of EC Events and attend as appropriate. Ability to work weekend and evening hours
Comfortable interacting with architects/designers, builders/contractors and homeowners
Execute social media creation and posts
Maintains strong knowledge of all products, systems and processes, and stays up to date with competitive information
Ability to address or direct customer questions and concerns to the appropriate internal departments
Willingness to travel to other showrooms for coverage if needed
Maintain the required level of office supplies, literature, and product samples for EC function and Sales Representatives based on market needs
Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage
Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns
Qualification
Required
Must have High School Diploma or GED
0-2 year's customer service, or general business experience preferred
Ability to read and analyze documents related to contracts and work documents
Ability to write reports and business correspondence
Ability to verbally present information and respond to questions from customers, managers, and the general public
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to perform calculations using units of money, time, measurement, etc
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry and general business math
Proficiency with Microsoft® Word, Excel, Outlook and Power Point software applications
Preferred
AA or Technical degree preferred
Prior experience as a Showroom Specialist and/or knowledge of general construction applications and terminology and/or window and door applications or components is desirable, but not required
Benefits
Medical, dental, and vision
Health savings and flex spending plans
Employee Assistance Program
Company paid life insurance
Company paid short/long term insurance
401k plus company match
Paid holidays
Paid time off
Tuition reimbursement
Professional development
Company
Pella Windows & Doors of Montana
Since 1987, Pella Windows & Doors, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase