Lenox Hill Radiology · 6 hours ago
Patient Service Representative Team Lead
Lynbrook, NY
Full-time
Onsite
Mid Level
$23/hr - $28/hrLenox Hill Radiology is dedicated to delivering quality patient care with a focus on innovative technology. The Patient Service Representative Team Lead will oversee patient registration and ensure a high standard of customer service while coordinating with staff and safeguarding patient information.
Responsibilities
Greet and register patients in a friendly and service-oriented manner
Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation
Collect and log all co-pays and fees
Answer/transfer incoming phone calls
Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary
Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
Coordinate with the back-office staff for timely and effective care of patients
Demonstrates competency regarding the need to safeguard patient property and Patient Health Information
Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements
Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals
Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
Demonstrates respect for patient boundaries and cultural sensitivities during all interactions
Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
Demonstrates ability to establish, nurture, and maintain cooperative working relationships
Qualification
Required
High School Diploma or GED
Intermediate to advanced computer skills
Strong multitasking and communication skills
Experience providing exceptional customer service
Preferred
Medical terminology knowledge
Recent medical/radiology office experience
Benefits
Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.
Company
Lenox Hill Radiology
Lenox Hill Radiology operates convenient outpatient imaging centers across New York City and Long Island.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase