City of Ann Arbor · 3 hours ago
Senior Infrastructure Specialist
Ann Arbor, MI
Full-time
Onsite
Senior Level
$83K/yr - $95K/yr
7+ years expCity of Ann Arbor is seeking a Senior Infrastructure Specialist to lead design, implementation, consulting, and support services for enterprise server hardware and software platforms. The role involves providing recommendations for business process improvements and maintaining high levels of customer satisfaction while working closely with IT teams.
GovernmentParkingWaste ManagementWater
Responsibilities
Lead design, implementation, consulting and support services for the enterprise server hardware and software platforms
Provides recommendations for business process improvements, systems analysis, system compatibility testing and software/hardware systems installations
Provides software/hardware support by maintaining, patching, upgrading and troubleshooting the enterprise computing platforms
Give consultation, advice, and direction to managers and teams responsible for supporting various hardware and systems software
Works closely with all teams in the IT department to provide continuous improvement, development, design, implementation, and maintenance of systems that service all City customers
Maintains the highest level of customer satisfaction
Responsible for assisting Information Technology department management in planning, organizing and conducting detailed business cases that define problems and opportunities, identify deficiencies and deliver improvements that impact the enterprise’s operational efficiency and effectiveness as it relates to technology utilization
Initiate performance evaluation and needs analysis to pursue future improvements in system performance
Utilizes the IT department Project Delivery Methodology to deliver successful, on-time, and on-budget projects to the Enterprise
Able to work with all levels of City employee and vendors
Strives to achieve the IT Department and City mission, vision, goals, and objectives
Qualification
Required
Bachelor's degree in computer science or equivalent experience in the information technology field
Knowledge of computer hardware and software
7-10 years of demonstrated experience in systems support or similar experience
Valid driver's license
Benefits
Non-Union Benefits Summary
Company
City of Ann Arbor
City of Ann Arbor is a municipal organization providing water supply, waste management, and parking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marti Praschan
Chief Financial Officer
Brittani Marshall
Human Resources Service Partner
Recent News
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