Livestock Nutrition Center LLC · 3 hours ago
Customer Service Representative
Chickasha, OK
Full-time
Onsite
Entry Level
2+ years expLivestock Nutrition Center LLC specializes in blending customized rations and supplements for livestock producers. The Customer Service Representative will serve in a sales and administrative capacity to enhance communication and effectiveness between teams while delivering exceptional service to customers.
AgricultureManufacturingTransportation
Responsibilities
Assist location Sales team in servicing and growing LNC’s customer base as needed/directed
Develop an understanding of our formulation program, load/planner scheduling, mineral program recommendations, and trademark product sales direction
Assist with phone activity. If necessary, reroute calls to the appropriate party and/or take and deliver messages
Learn communication skills, feed programs, product details, and industry knowledge to effectively present LNC’s customized services, products, and pricing
Deliver daily feed price quotes to customers and schedule deliveries
Proactively monitor customer contract execution
Proactively monitor and increase customer retention
Assist in sales order processing
Assess Veterinary Feed Directives (VFDs) and update as needed. Keep VFDs current
Use Salesforce CRM and CPQ to manage and document all interactions and sales processes with customers
Deliver exceptional service while engaging, retaining, and building relationships with customers
Exceed customers’ expectations with timely and courteous service by providing a friendly environment, which includes greeting and acknowledging every customer, and all other aspects of customer service
Maintain contact with assigned customers in the market area to ensure high levels of customer satisfaction
Demonstrate the ability to gather and, with assistance, analyze client or prospect information
Maintain internal and external professional relationships that exemplify core company values
Strengthen location teamwork by increasing communication and effectiveness between Sales and Fulfillment
Proactively coordinate location marketing activities
Assist Location Fulfillment Manager and Sales team in handling Accounts Receivable’s issues and customer accounts
Work in conjunction with Location Fulfillment Managers and follow any operations protocol/guidelines at your assigned location
Assist in additional clerical, administrative, or any other duties as assigned from time to time by management
Ensure accuracy of all work completed
Qualification
Required
Agricultural experience required
Must have excellent communication skills and provide superior customer service
Must have ability to multitask
Excellent organizational and analytical skills
Ability to work well both independently and in a team-oriented environment
Must have high level of computer skills including excel, word, outlook etc
Preferred
2-year Associates degree
2 years of Administrative and Customer Service experience
Benefits
Comprehensive benefits package
Company
Livestock Nutrition Center LLC
Livestock Nutrition Center is a transport company providing feed manufacturing and grain handling services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Wright
Chief Financial Officer
Company data provided by crunchbase